Complaints Procedure

Making a complaint

If there is something that you are not happy with then please tell a member of staff.

If the complaint is not resolved then please ask to speak to the spa manager on duty.

Should this not solve your issue then please could you email the owner of capital spas or write to:

Mrs Saron Zussin
Capital Spas
Primrose Street

Insurance Details

Capital Spas is covered with the usual insurance expected of London spas.

  • Public liability
  • Products liability
  • Employer’s liability
  • Treatment liability
  • Personal accident for hands
  • 24 hour crisis & legal helplines
  • Money cover / Business interruption
  • Legal expenses cover

More details click here.

Other organisations

 Should we not be able to resolve your complaint there are organisations that could be useful.