Terms & Conditions

Deliveries

We hold extensive quantities of stock in various UK locations. Stock is normally available on a 7-14-day delivery depending on model and colour choice.

We deliver and install all over the United Kingdom and Ireland. Please contact us for more details

Minimum total order in this store is £40.00

Carriage on orders under £80.00 is £9.95

All orders over £80.01 are free

*For EU please contact us for a quotation

*Free chemical packs included with all orders

Time of deliveries will be anytime between 8.00am and 6.00pm on the day agreed by the seller. Delivery promises are based on the assumption that there is an unobstructed good hard road giving adequate access by lorry to the delivery address, available storage space and suitable and sufficient labour to unload the goods.

Delivery and Positioning*

Your spa will be delivered to your address, off loaded and manoeuvred to a previously agreed position using our specially designed trolley.

The customer is to ensure that there is sufficient access and help at hand for off loading.

Delivery, Installation and Commissioning Service (Extra Charge)

The delivery and commissioning of your spa by our skilled technicians includes:

• Spa delivery
• Off loading and manoeuvring into its agreed position
• Filling with water
• Connecting to the pre-installed power supply
• Demonstration on how to use the spa
• Chemical treatment usage
• On going maintenance of your spa
• How to maximise fun and relaxation in your new spa!

The customer must ensure there is sufficient access to get the spa into the desired position.

The customer must ensure that the correct power supply has been installed by a qualified electrician and is within 3 metres of the spa location.

The spa will be fully heated within approximately 12 hours, by which time it will ready for use.

Due to the complexities of our delivery schedules, we will require 4 working days notice prior to delivery should the customer need to change their delivery date. (A penalty may be necessary for a cancellation within the 4 working day period)

Prices

All prices and offers are correct at time of going to print but are subject to change and availability. VAT will be charged on all prices (including carriage) at the rate of 17.5%. VAT is included in the sale price to retail customers but excluded in the price given to wholesalers and trade customers.

Payment

We accept bank transfer and cheque payments and credit card payment by Visa, MasterCard, Delta & Switch using our secure server with digital encryption. If you prefer, you may also supply us with your credit card information by telephone or fax. A small deposit is required to secure the order. Full payment is then required a few days before delivery or installation.

Confirmation - Upon receipt of your order, we will send you a written order confirmation by fax, e-mail or post. Upon payment, we will also send you a receipted invoice by post.

Damaged or defective goods

We will supply you with goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

Please inspect your goods immediately upon delivery and advise us as soon as possible of any discrepancies, defects or damages. Check that the boards are flawless before laying them. Should you discover a product with a manufacturing defect, do not lay it. It may be usable later on. Do not install the hot tub unless you are completely satisfied, as we will not accept any claims for damaged items once the hot tub has been installed. Where the buyer has used or installed the goods such use or installation shall be taken as conclusive evidence that the buyer has accepted the goods notwithstanding that there is a defect in the quality or condition of the goods or that they may fail to correspond with their specification and the buyer in those circumstances waives the right to make any claim against the company. You must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put.

If goods are delivered faulty or incorrect, you must advise us as soon as possible, within seven days from the date of delivery. Do not open packs unnecessarily, as once opened we cannot put them back into stock. If goods are found damaged or defective prior to delivery to you, we will at our option replace the goods or refund the price paid by you. We will then arrange for collection and a full refund on receipt of goods at our warehouse or at the latest within 30 days of agreeing to give the refund. The company shall have the right to examine any goods the subject of any claim or complaint after the delivery thereof. Save as aforesaid the company shall be under no further liability to the buyer in respect of the short delivery, defective goods, failure to comply with description or lack of quality, delay in delivery or in respect of any other complaint relating to the goods.

Any cancellations made when a deposit has already been taken using a credit card/debit card will incur a 2% charge.

Customer support and service

Apart from providing excellent quality products at the best possible price, the company is completely dedicated to exceeding customer expectations. If you have any suggestions, comments or any cause for complaint please email us at info@besthottubs.co.uk or write to Customer Services. You can also telephone us on 0870 745 9098. Our lines are available Monday to Friday 10.00 to 18:30. Calls are charged at national rate. We will endeavour to reply to you within 24 hours and inform you of what action will be taken.

Security and Privacy

Your security and privacy are our priority; it is not our policy to disclose your e-mail address or details to any third parties. All information gathered including any information given at the time of ordering is collected lawfully and (in accordance with the Data Protection Act 1998).

The information collected about you will be used firstly to enable us to process your order, your enquiry, sample or literature request and second, to provide you with the best possible customer service. We will not send you any e-mails or marketing materials unless you request us to do so. The information we hold will be accurate and up to date and will be held in accordance with the law. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.

Secure trading on the Internet is a major concern for most people today, particularly concerning credit card transactions.

A great deal of progress has been made in recent times in securing transactions on the Internet. In fact, most transmissions are likely to be more securing than terrestrial card transactions or those using phone or fax lines. The company in partnership with Secure Hosting has taken the following steps to ensure security:

• Card details are taken through an on-line secure server system provided by Secure Hosting
• all transmissions of data are encrypted.
• The company never sees the card details, only Secure Hosting
• All details, validity checks and transaction processes are carried out whilst you, the shopper, is still on-line.
• You, the shopper, and The Company both receive confirmation of the transaction.

Zaffran Marketing Ltd trading as Orchard Spas

Company REG No: 5004861

Copyright © 2008 Orchard Spas

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